Jewelry Care FAQ
HOW FRAGILE IS JEWELRY?
All jewelry needs to be handled with care to keep it in top condition. Since jewelry items are inherently somewhat fragile—and can scratch or crack easily—please put them on after you are dressed.
CAN I SWIM IN MY JEWELRY?
Keep all gems—especially pearls and other organic gems like coral and amber—away from the chemicals in cleansers, perfumes, hairspray and swimming pools.. Never wear your jewelry in the shower, pool or hot tub and don’t leave it in your bathroom. Chemicals are corrosive to metals and will damage your jewelry, especially if plated.
WHERE SHOULD I STORE MY JEWELRY?
Store at room temperature—not in a very damp, humid or dry environment. After wearing, wipe with a soft clean cloth (an old t-shirt is great) and keep each item of jewelry protected in a cloth bag separately to avoid scratching. Do not store your jewelry in your bathroom where it may be exposed to excessive moisture.
HOW SHOULD I CLEAN MY JEWELRY?
A few drops of mild dishwashing liquid, a cotton swab and a very soft toothbrush can be used if your jewelry is dirty. If the jewelry contains gemstones or pearls, do not submerge the entire piece into water or the cleaning liquid. Never clean your jewelry in bleach! Bleach will make metals brittle and could literally breakdown your jewelry. Chlorine bleach, alcohol, turpentine, acetone, and ammonia are also harmful to gemstones and pearls. These chemicals will dull and possibly pit the surface of softer gemstones (opals, lapis, turquoise, apatite) and pearls.
Despite common advice - do not use toothpaste or other abrasives to clean metal or stones. The abrasives in toothpaste can damage surfaces of metal, pearls and stones.
HOW DO I CARE FOR MY STERLING SILVER?
Sterling silver is a precious metal and may require cleaning from time to time. Using a small amount of silver jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. . A Sunshine cloth or a soft polishing cloth meant specifically for silver is a very good way of caring for your handmade jewelry, in addition to the cotton swab and mild dishwashing liquid method. Silver should be kept absolutely dry. If your silver is used frequently, keep it away from excessive exposure to air and store it in a tarnish-proof cloth. You may also keep it in an airtight bag or container with anti tarnish strips to prevent tarnishing. If your climate is humid, place a small packet of desiccant crystals inside your storage area, whether it is a closed box or a roll. Avoid contact with rubber products. The sulfur in rubber causes tarnishing. Please note: chlorine and bleach accelerate tarnishing and should be avoided. Polish your jewelry after every few wearings and your pieces will remain looking like new.
HOW DO I CARE FOR MY CULTURED PEARLS?
Fine cultured pearls with lustrous nacre will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Cultured pearls are usually strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned annually, and re-strung from time to time. NEVER DIP pearls into silver dip, the luster will immediately disappear!
HOW DO I CARE FOR GOLD-FILLED OR GOLD VERMEIL JEWELRY?
Store your gold-plated jewelry in a soft fabric-lined jewelry box or wrap it in soft material and store it in a re-sealable plastic bag to prevent scratches & oxidation. Since real gold plate is on the surface of these pieces, it may be prone to scratching and rubbing off. Keep pieces separate from each other to prevent scratching.
Remove all gold-plated jewelry before showering, applying lotion, make-up, hairspray and perfume. Soap and lotion usually won’t harm gold, but it can cause a film residue to form, making it appear dull. Do not wear gold-plated, gold-filled or vermeil jewelry while doing household cleaning as household cleaners and harsh chemicals will reduce the luster of jewelry & can permanently damage your pieces.
To clean your gold filled or vermeil jewelry at home, you’ll find many commercial jewelry cleaners available. Choose a non-abrasive cleaning material because abrasives can remove the layer of gold-plating that is on both gold filled and vermeil jewelry. Make sure any cleaning products you use are safe for gold. Buffing your gold-plated jewelry with a soft cloth is an effective and inexpensive way to keep your pieces lustrous. If you use a jewelry polishing cloth, make sure the cloth is meant for gold. A Sunshine Polishing Cloth is formulated for silver and contains micro-abrasives- they are not suitable for gold jewelry.
WHAT IF MY JEWELRY LOOKS DULL?
That means it is dirty. You can remove the dull film with a jewelry cleanser, soap and water, rubbing alcohol or window cleaner (Windex), which contains ammonia. Use a soft cloth to carefully clean the item. After cleaning, rinse with warm water and allow it to dry completely.
WHAT IF THERE ARE SPOTS ON MY GOLD PIECES?
If the gold has developed spots use a cleaning product is designed for cleaning gold and follow the instructions carefully. Tarn-X is a product that can remove reddish brown spots that may develop due to chemical reactions. If a cleaning substance is too strong it can remove the gold, so test and clean gingerly.
HOW CAN I GET AN ITEM REPAIRED? We can repair some items made by our designers. You may either bring your item to our store or send in via mail. If you choose to send your item via mail, please follow the instructions listed below.
- Please call us at 949-673-0440, or email us at email@example.com to let us know that you have a repair.
- Send item well padded, via an insured shipping method, to:
The Passionate Collector
21115 Newport Coast Dr.
Newport Coast, CA 92657
- Please send us the tracking number for the package.
- After your repair is received, we will make an assessment, and send you a free estimate.