Payment & Return Policies
Placing Your Order
Orders should be placed online at www.thepassionatecollector.com.
We accept Visa, MasterCard, American Express and Discover credit cards on our secure site.
Please note, we need the following information to process your order:
• Name, address, phone number (day and evening) and e-mail address
• Credit card information (must match the name and address on the account)
• Credit card expiration date
By law, we must charge sales tax (8%) on all purchases shipped to addresses within California.
Respecting Your Privacy
You will receive an e-mail confirmation after we receive your order. Unless your item is unavailable, we will ship your order within 2-3 business days. If you placed your order on a Friday after 12 noon Pacific Time, it may be shipped on the following business day. We will send you an additional e-mail with tracking information as soon as your package has shipped.
If you have questions or concerns, please call us at 949-673-0440 between 10AM and 7PM Pacific Time, Monday through Friday.
If your order is to be shipped to someone as a gift, please note that in the "ship to" information. If you need your jewelry by a certain date, please let us know in the comments box when the order is placed. Remember, we will need all pertinent shipping/phone information for the recipient.
Satisfaction Guaranteed — Our Policies
We want you to be completely happy with your purchase or gift from The Passionate Collector® and stand behind our products. If you are not satisfied, please let us know how we can help.
We will cheerfully exchange or return any full-priced item within 30 days as long as it is in the original unworn, resalable condition and accompanied by the receipt.
If you weren't happy with the item you purchased and want to try another (with the exception of sale items), absolutely no problem. Make sure we have your contact information, just in case we need to reach you. We will be happy to ship your exchanged item to you (by ground) free of charge. A tracking confirmation will be sent to you.
Just want to return it? We will process your full-priced return promptly, although it may take 1-2 billing cycles for your refund to appear on your credit card. We will email you upon the receipt and processing of your return. Returns apply to online purchases only.
The only exception to our Exchanges/Returns policy regards Sale Merchandise. Sale Merchandise is not exchangeable or returnable because of the deep discounts on these pieces.
Gift Exchange Policy
Gifts (with the exception of sale items) may be exchanged for credit in the amount of the item or for other merchandise. If the merchandise you are requesting exceeds the original item price, your credit card will be charged for any balance due. When you choose your new item, we will be happy to ship it to you free of charge. Please note that gift items cannot be credited back to any credit card other than that of the original purchaser.
Sending Items Back to Us
Be sure to insure, track and mail your package to the address below. Sorry, shipping and handling of returns and exchanges are your responsibility and these charges are not refundable.
|Our address is:||
The Passionate Collector®
21115 Newport Coast Dr
Newport Coast, CA 92657
Couture Jewelry and Accessories
Full-priced Couture jewelry or accessories may be exchanged, not returned. All pieces must have accompanying paperwork, tags, and be in resalable, unworn condition. The customer will have 30 days from receipt of an item to exchange it.
Special Orders require full payment to The Passionate Collector® by the client, and are neither refundable, nor exchangeable.
Repairs are subject to a fee depending on the circumstance. If an unauthorized jeweler or repairperson does repairs, all warranties are null and void.
Errors and Omissions
Occasionally, we have typos, pricing errors and inadvertent mistakes on our site. We take responsibility for those, but also admit that we are human. Sorry!