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What an interesting week. The week of New Year’s Resolutions … which I did not make. The beginning of a new year, a new opportunity for panic or rejoicing or humility. Or maybe a little of all three, at any given moment.
We’ve had some glorious weather (for a change) in Southern California which has finally made the tourists happier that they came here than the 50-60 degrees of the previous week. It also makes the natives happier.
But along with that, and my time this week at both of our retail boutiques, came some interesting comments that have made me truly grateful.
One came when I heard about the client at one of our shops who was so appreciative of our stellar customer service that she insisted on giving our personnel a gift. This was so sweet and, although our sales team insisted that the client should spend the money on herself, the client prevailed. Wow!
The Passionate Collector’s philosophy has always been about great customer service and treating customers like guests at home, like friends. It really made me realize how profound an experience that can be for clients, and certainly, how rare it is in today’s retail world.
On top of that, was the employee who told me how grateful she was for her job and how much she loved working for us.
It’s almost hard to express how that made me feel. I felt so fortunate that we have made such a positive impact on someone’s life and given them an opportunity to be invested in the business. How lucky we are to have employees like that! How truly, truly lucky. When you think about it, a culture of gratitude would really make the world a better place. Kinder, gentler, better. And understanding the effect that one person can have on another–in the simplest way–is remarkable.
That is enough of an inspiration to get me out of vacation mode and into high gear.
We look forward to great adventures with you over the year.
It ends up being a good day when the windows get washed, the house cleaned, I am back in NYC and The Passionate Collector gets mentioned in the same article as Kitson!
Amen!!!! Worth getting me back on the horse, so to speak, and passing along a bit of info. So here’s the scoop right from Riviera magazine:
And in the pages of Manhattan Magazine, you’ll find the mention of our annual Fall Boutique, next Tuesday, November 8th from 6-9pm. RSVP to susan@thepassionatecollector.com right away for secret location! So, if you are in NYC on Tuesday evening, join us for some fun schmoozing, cocktail sipping, and pretty, sparkly jewelry. Can’t wait to see you there!
Here’s some of my favorites from our first French designer! Check out the unbelievable prices…Had to have this cuff, especially at its $85.00 price point. This new line is hypoallergenic–totally nickel and lead free–which is a real bonus. But, it’s the design that got me as soon as I saw it. 22K goldplated over pewter. Just amazing good taste for a great price. You will love this look all the way through summer, and then some. The rose gold pieces are also catches everyone’s eyes lately; I love the hammered rose gold earrings #3035-ROS for $36.00.
One of my favorite earrings is this rhodium plated beauty worn by Kaitlin Olson on Conan O’Brien on Jan. 13th. Thank you, Kaitlin, for graciously wearing your hair back to show our killer earrings. They look amazing on you! They’ll look amazing on you out there too. $235.00
By the way, watch the clip. She is hilarious! Way to match Conan one-for-one!
Just when you have the blaahhs after the holidays, and the weather is wintry, comes awards season! Yes, I love to see the stars and what they are wearing at these shows.
But right now, I am completely jazzed to be seeing jewelry from The Passionate Collector on the red carpet!!!!
Just wanted to give a heads up that Keri Hilson, singer, is completely rocking our Large Globe Crystal earrings at The Critics Choice Awards on January 14th, 2010. Just $76.00.
http://www.thepassionatecollector.com/product/7032
